Home
- Salesforce
- Nutanix
- Amazon
- Microsoft
- Cisco
- SAP
- Google
- MuleSoft
- IAPP
- PeopleCert
- Fortinet
- CompTIA
- See All Vendors
Contact Us
Register / Login

Home
Salesforce
Service Cloud Consultant
CRT-261 Free Questions
Salesforce CRT-261 Quiz:34 Topic:14 Questions:166-170

Home
Salesforce
Service Cloud Consultant
CRT-261 Free Questions
Salesforce CRT-261 Quiz:34 Topic:14 Questions:166-170

Salesforce CRT-261 Quiz:34 Topic:14 Questions:166-170

Free Practice Mock Questions Set 166-170 (Quiz # 34) for Salesforce CRT-261 Exam, according to official Salesforce Prepare for your Service Cloud Consultant Certification Exam syllabus topic # 14

Question: 1

Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions?

AReads the case

BAdds a related comment to the case

CAdds an activity or sends an email from the case record

DEdits the case

EAll of the above

Answer : D

Show Answer

Hide Answer

Question: 2

Auto Response rules work on which objects?

ALeads and Cases

BLeads and accounts

CAccounts and Opportunity

DAccounts and Cases

Answer : A

Show Answer

Hide Answer

Question: 3

An outsourced contact center is losing part-time agents to a nearby contact center that promotes flexible scheduling. Which method can be used to improve agent retention? Choose 2 answers:

AMix telephony interactions with email and chat

BExtend benefits to part-time agents

CProvide additional training on tools and process

DAllow shift trading between agents

Answer : B, D

Show Answer

Hide Answer

Question: 4

All of the following objects may have a queue EXCEPT:

AAccounts

BCases

CLeads

DCustom Objects

Answer : A

Show Answer

Hide Answer

Question: 5

A support agent has a detailed question about product functionality. The agent needs to access a real-time response from internal subject matter experts. Which feature will help the support agent send this question to the right group of people?

AMass Email

BChatter Groups

CPublic Groups

DEscalation Rules

Answer : B

Show Answer

Hide Answer

Quiz 30

Quiz 31

Quiz 32

Quiz 33

Quiz 34

Quiz 35

Quiz 36

Quiz 37

Quiz 38

Please Enter Your Email

You can try More Free Quizzes or Save Time by using our Premium Questions

Check Premium Offer (Limited Time Offer)
Try Free Quizzes