Salesforce CRT-251 Quiz 5 Topic 21 Questions 21-25

Question: 1

Sales reps at Universal Containers have found that Leads they has been purchasing contain outdated and missing contact information.

What should a consultant recommend to obtain current Lead contact information?

AUse a company insights and data enrichment app from the AppExchange.

BUse Mass Delete to remove Leads with invalid data.

CUpload Marketing Cloud data on a daily basis for more complete information.

DCreate a Web-to-Lead form with required fields.

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Question: 2

Cloud Kicks uses PDF documents to help the sales team about new products. Which feature should a constant recommend to store these documents?

ADocument lists

BCharter files

CFiles sync

DAttachments

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Question: 3

Universal Containers (UC) does business with a Contact associated with a specific Account with the Contact Role of executive. The Contact is also on the board of a nonprofit that has requested a charitable donation from UC. UC wants to the Contact on both Accounts.

What should the consultant recommend?

ACreate a new Contact record for the Contact related to the nonprofit Account

BSelect Allow users to relate a Contact to multiple Accounts in Account

CChange the Contact record type to multi-account

DCreate a new lookup field on the Contact record to associate the executive to the nonprofit.

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Question: 4

Universal Containers' (UC) sales reps have said there are too many reports and dashboards that are unrelated to their roles which makes it hard to find what is important to them.

What should a consultant recommend that UC use to solve this issue?

ACustom report types

BEnhanced Folder Sharing

CDashboard Filters

DPrioritize private folders

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Question: 5

Cloud Kicks wants to measure the impact of its recent Sales Cloud implementation upon completion.

How should a consultant meet the requirement?

AProvide a customer satisfaction survey.

BDemonstrate new functionality.

CEstablish KPIs.

DEvaluate user adoption.

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Salesforce CRT-251 Quiz:5 Topic:21 Questions:21-25