Question: 1
Ursa Major Solar customers have two levels of support available based on their contracted services. Gold-level customers receive email and chat support with a 2-day response window. Platinum-level customers receive 24/7 phone and chat support with a 2-hour response window.
What should an administrator configure to ensure support agents respond within an appropriate service level?
Question: 2
Universal Containers has a white-glove service level for its top customers.
After a case is created, how should the administrator allow the agent to see the number of hours remaining before the service agreement is overdue?
Question: 3
In preparation for the new fiscal year, an administrator at Cloud Kicks is updating price books. There is one price book that is unable to be removed from the options.
What ore two configurations that could cause this issue?
Choose 2 answers
Question: 4
Which two deployment tools should be used to deploy metadata from a Developer Edition organization to another organization?
Choose 2 answers
Question: 5
In Collaborative Forecasts, which permissions are required in order to upload quota data for all users? Choose 2. * (1 Point)
