Salesforce CRT-211 Quiz 135 Topic 5 Questions 671-675

Question: 1

How can we make sure that users are using a uniformed set of tagging when using Contents. Choose 3

AEnable restricted tagging

BMake sure to set specific taggings with the contributors

CCreate a picklist

DUse Prepopulated tagging

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Question: 2

Universal Container is implementing a new business process. As of now, sales reps needs to manually look up a user's contract whenever setting up a service. What is recommended?

ASetup an entitlement with Service Contract

BCreate a workflow rule

CUse a validation to make sure that the contract field is filled out

DSetup Entitlements with Service Contract and Line Items

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Question: 3

How to streamline knowledge article creation process ?

AValidation rule that check article is updated

BWorkflow that new article is created on case

CEscalation process need approval of draft created from article manager

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Question: 4

AW Computing wants to identify If certain customer is eligible for a service contract based on Contract. How to check it ?

AEntitlements Only

BService Contracts with Entitlements

CService Contracts with Contract Line Items and Entitlements

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Question: 5

If a custom lookup field is to be deleted what choices does a system administrator has to manage the deletion (Choose 3)

AClear the value of the field in the associated lookup record.

BDon't allow deletion of the lookup record that's part of a lookup relationship

CDelete lookup field and the record that contains the lookup relationship

DNotify the user if a lookup field is deleted

EInform the user to create a new record to replace the record related to the lookup field

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Salesforce CRT-211 Quiz:135 Topic:5 Questions:671-675