Salesforce CRT-211 Quiz 60 Topic 5 Questions 296-300

Question: 1

Universal Containers uses a Private Sharing model for Account. User A is on-boarded to User B's team and given the same profile and Role Both users own 20 Accounts but user User B is a able to see 40 Accounts whereas User A can only see the 20 that the own.

What are the possible reasons for this?

AUser B is a member of a Group that gained access to the records through a Sharing Rule.

BUser B had the records manually shared with them.

CUser B is a member of a Queue that gained access to the records through a Sharing Rule

DUser B had the records shared with them through a Permission Set.

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Question: 2

What is capability of Live Agent in the Service Cloud Console? Choose 3 answers

AApproval processes can be used to escalate cases in the chat window

BThe articles tool can be used to search for Knowledge articles

CMultiple visitors can chat in one window

DChats can be transferred to other agents

EThe details tab can be used to see information about the visitor

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Question: 3

A customer object was created at Universal Containers to store information employees will need for their annual reviews. Only the employees should be able to access their records. The administrator has set Organization-Wide Defaults (OWD) to private for the object. These records are accessible by the employee's manager.

What additional step should the administrator take to remove the manager access to these records?

AEnable Hide Personal Information in User Management Settings.

BVerify that Allow Search is unchecked on the custom object.

CUncheck Grant Access using Hierarchies in Sharing Settings.

DUncheck Allow Users to Access Privacy Data on each profile

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Question: 4

An administrator has created content types for Salesforce CRM Content and has been asked to restrict the content types that are m a library.

How can an administrator meet this requirement^ Choose 2 answers

AAdd the default content type to the Selected Content Types list.

BAdd the Related Content related list to the page layout for the associated object.

CAdd members to the library who are users or members of public groups.

DSelect the 'Restrict the content types available in the library' checkbox.

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Question: 5

After a recent release, users report that the look and feel of the app they use is different. Fields are appearing in a different place on the page, related lists are missing, and tabs are rearranged.

How should an administrator troubleshoot this?

ASetup Audit Trail

BApp Manager

CDebug Log

DPage Layouts

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Salesforce CRT-211 Quiz:60 Topic:5 Questions:296-300