Salesforce CRT-101 Quiz 61 Topic 8 Questions 301-305

Question: 1

Which report format summarizes data in a grid against horizontal and vertical criteria and provides totals for both rows and columns?

ASummary

BMatrix

CTabular

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Question: 2

What are two sources from which cases can be created?

AWeb-to-Lead

BWeb-to-Web

CEmail-to-Case

DConnect for Outlook

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Question: 3

How does Locale settings affect your exported CSV file?

AIt doesn't affect anything.

BIt determines the delimiter.

CIt determines the encoding.

DIt determines the encryption.

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Question: 4

User A modifies a record. This modification triggers a workflow rule for immediate execution that includes a field update on the current record. After the execution is complete, what user will be listed under the Last Modified field of this record?

AUser A

BThe designated workflow user

CThe default workflow user

DThe last user to modify the record prior to User A

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Question: 5

Which is a capability of the new Service Cloud console?

AIt provides data visibility by combining a list view and related records on one screen.

BIt allows agents to view key record information in the highlights panel.

CIt preserves the context of calls using primary tabs and subtabs.

DIt allows access to data by opening each record in a new window.

EIt allows agents to take notes in an interaction log while in a call.

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Salesforce CRT-101 Quiz:61 Topic:8 Questions:301-305