Salesforce CRT-101 Quiz 30 Topic 6 Questions 146-150

Question: 1

When a Lead is converted, an Account, Contact and _______ record are created.

ALead

BCase

CCampaign

DOpportunity

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Question: 2

What feature would a system administrator implement to allow AW Computing's prospects/customers to complete a form on the corporate website and have that data automatically become a lead in Salesforce?

AAuto Response Rules

BAssignment Rules

CWeb-to-Lead

DEscalation Rules

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Question: 3

The system administrator was testing workflow rules and needs to delete pending time-based workflow actions. How can he/she do this?

ADelete the workflow rule

BDeactivate the workflow rule

CDelete the actions in the Time-based Workflow queue

DReset passwords for all users of the org

ENone of the above

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Question: 4

The support team has asked the System Administrator to automate the notification of a customer's support plan ending - they would like for the Customer Support Rep to receive an email 30 days before the Support Plan Expires (Support Plan Expiration Date is on the Account record). What will the system administrator do?

ACreate a workflow rule with a time-based trigger to fire 30 days before the Support Plan Expiration Date and use an email action to notify the assigned Support Rep

BCreate a workflow rule with an immediate action to email the Support rep but with a due date of 30 days before the Support Expiration Date

CCreate an Apex trigger to fire 30 days before Support Plan Expiration Date and use an email action to notify the assigned Support Rep

DThis cannot be done

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Question: 5

The System Administrator has been asked to ensure an email goes out to Sales Ops when an opportunity is closed notifying them of the closed deal. What evaluation criteria will the system admin use for the workflow rule?

AWhen a record is created

BWhen a record is created or updated

CWhen a record is created/updated and didn't previously meet the trigger criteria

DNone of the above

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Salesforce CRT-101 Quiz:30 Topic:6 Questions:146-150