Salesforce Certified-Business-Analyst Quiz 2 Topic 4 Questions 6-10

Question: 1

The business analyst is auditing data access by documenting Field-level Security on the Account object in Salesforce.

How do end users participate as stakeholders in data Governance?

AThey export their data back it up locally.

BThey implement their data entry workarounds in the system.

CThey provide valuable feedback on how they use data.

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Question: 2

The business analyst (BA) at Northern Trail Outfitters is getting ready to kick off a new Service Cloud project with the retail division to turn on the Web-to-Case functionality. The BA wants to better understand business processes so they can accurately scope the project.

Which type of documentation should the BA utilize?

ACurrent state analysis

BObject models

CUse cases

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Question: 3

A business analyst (BA) conducted a group workshop with stakeholders to understand and document in-scope business processes. The BA feels there are gaps between process steps.

What should the BA do to close the gaps or confirm the process steps?

AConduct elimination with stakeholders regarding their parts of the process.

BReview the documentation to ensure that information gathered about the process is correct.

CUsing strategy analysis, define models of how gaps in the business process can be resolved.

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Question: 4

The business analyst (BA) at Northern Trail Outfitters recently configured a feature on Opportunities for the sales team. The BA plans to gather feedback from a small group of end users before rolling out the feature to the entire company.

What should the BA do to present this information?

AShare user stories about the feature.

BDemo the new feature.

CCreate a feature manual.

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Question: 5

True or False? Knowledge Users will be able to edit and create new Knowledge Articles from the Mobile App.

ATRUE

BFALSE

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Salesforce Certified-Business-Analyst Quiz:2 Topic:4 Questions:6-10