Salesforce B2C Solution Architect Quiz 2 Topic 8 Questions 6-10

Question: 1

A company uses Service Cloud and B2C Commerce and now wants to enable the 'Order on Behalf of functionality on its storefront.

Which two actions should a Solution Architect take to ensure agents can use the 'Order on Behalf of' functionality?

Choose 2 answers

AApply the 'Order on Behalf of permission set to Service Cloud users.

BVerify that the permissions for the B2C Commerce account support 'Order on Behalf of'.

CVerify that agents have a user record in Service Cloud and an account created in B2C Commerce.

DConfigure agents to use SSO between B2C Commerce and Service Cloud.

Show Answer

Question: 2

An existing Salesforce customer has B2C Commerce, Service Cloud, and Marketing Cloud, but none of their customer data is integrated. Marketing Cloud has around 2 million subscribers using email address as the subscriber key, B2C Commerce has 750,000 registered customers, and Service Cloud only has records for about 50.000 customers who have previously created support cases or contacted customer service.

What is the optimum sequence of events a Solution Architect should follow when integrating customer data across these systems?

AMarketing Cloud Subscriber Key Migration, Load Marketing Cloud Subscribers into Service Cloud, Load Service Cloud
Contact IDs into Marketing Cloud, Load B2C Commerce customers into Service Cloud, Enable Marketing Cloud Connect

BLoad B2C Commerce customers into Service Cloud, Load Marketing Cloud Subscribers Into Service Cloud, Load Service Cloud Contact IDs into Marketing Cloud, Marketing Cloud Subscriber Key Migration, Enable Marketing Cloud Connect

CLoad B2C Commerce customers into Service Cloud, Load Service Cloud Contact IDs into Marketing Cloud, Marketing Cloud Subscriber Key Migration, Load Marketing Cloud Subscribers into Service Cloud, Enable Marketing Cloud Connect

DMarketing Cloud Subscriber Key Migration, Enable Marketing Cloud Connect, Load Marketing Cloud Subscribers into Service Cloud, Load Service Cloud Contact IDs into Marketing Cloud, Load B2C Commerce customers into Service Cloud

Show Answer

Question: 3

During discovery conversations an organization notes that they want to create a custom survey around their customer's preferences to help improve product recommendations, marketing journeys, and customer service upsell opportunities. They want to house the survey responses in their Salesforce ecosystem so they can run reports. They plan on having two teams manage the survey and change questions twice a year.

Which three questions should a Solution Architect ask to ensure they understand the requirements well enough to design an appropriate multi-cloud solution?

Choose 2 answers

AWill the teams need the ability to change designs?

BDoes the team need front-end development capabilities?

CHow many survey responses would you anticipate in a peak 24-hour period?

DWill you ever have more than nine possible answers for a survey question?

EHow often do you update surveys?

Show Answer

Question: 4

A service organization has a long lifecycle for customers that start as a lead and move through opportunity to active and former customer states. The organization wants to use Sales Cloud and Marketing Cloud as their core customer engagement platforms.

Which two considerations should a Solution Architect keep in mind when setting up this multi-cloud use case?

Choose 2 answers

ASet up the contact object with a specific record type 'Lead' that mimics the standard lead object to prevent the duplicate contact from being created in Marketing Cloud.

BAllow both the lead record to generate a contact in Marketing Cloud and the contact record to generate a contact in Marketing Cloud.

CEnable the 'Prevent Duplicates for Lead Conversion' setting when configuring Marketing Cloud Connect to prevent converted contacts from generating a duplicate contact.

DEnsure that when a lead is converted to a contact that the Lead ID is mapped to a custom field on the Contact to be used as the referenced with the Subscriber ID in Marketing Cloud and avoid duplicate records.

Show Answer

Question: 5

A company uses Service Cloud and B2C Commerce and now wants to enable the 'Order on Behalf of functionality on its storefront.

Which two actions should a Solution Architect take to ensure agents can use the 'Order on Behalf of' functionality?

Choose 2 answers

AApply the 'Order on Behalf of permission set to Service Cloud users.

BVerify that the permissions for the B2C Commerce account support 'Order on Behalf of'.

CVerify that agents have a user record in Service Cloud and an account created in B2C Commerce.

DConfigure agents to use SSO between B2C Commerce and Service Cloud.

Show Answer

Salesforce B2C Solution Architect Quiz:2 Topic:8 Questions:6-10