Salesforce ARC-801 Quiz 1 Topic 7 Questions 1-5

Question: 1

Universal Containers (UC) u about to develop a new call center solution utilizing Salesforce products including Service Cloud, LiveMessage, Experience Cloud, and MuleSoft. UC would prefer no real customer data to be stored within Salesforce but to be made view only. These views should only be utilized by a select few individuals that may be assigned the ability to view this data temporarily and have it removed.

Which two features should a Solution Architect suggest to maintain these constraints?

AApex Callouts, User Permissions Sets

BThird-party ETL, Profiles

CSalesforce Connect, User Profiles

DSalesforce Connect, User Permission Sets

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Question: 2

Universal Containers is currently utilizing B2B Commerce Cloud, Service Cloud, and Field Service for its Sales teams, call center, and Field Service teams. The Field Service team would like to have visibility of Commerce Cloud data because customers in the held will often ask about sales order details.

What should the Solution Architect recommend to give this kind of data access?

ACreate a new permission set that grants access to the Order and Order Item object and assign it to the Field Service users.

BCreate a new profile that grants access to the Order and Order Item object and assign it to the Field Service users.

CGive Commerce Cloud license to the Field Service team to view Order and Order Item data.

DGive Sales Cloud license to the Field Service team to view Order and Order Item data.

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Question: 3

Universal Containers (UC) has a multi-cloud implementation in place covering Service Cloud and Experience Cloud. As part of UC's support process, service agents often need to search across an external ERP that hosts the order information of its customers. They would like to see their ERP data in Salesforce but IT is weary of duplicating data across systems.

Which integration mechanism should achieve this with standard capabilities?

ASalesforce Connect

BSOAP API

CChange Data Capture

DBulk Rest API

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Question: 4

Universal Containers (UC) is about to undergo its first release of its digital transformation initiative across clouds like Sales Cloud, B2B Commerce, Marketing Cloud Account Engagement, Experience Cloud, and MuleSoft. UC recently developed its Center of Excellence (CoE) model and is working on how to make sure its developers and administrators can go through a continuous release cycle. The product owner would like to make sure no work is overridden in sandboxes or production.

What is the first thing a Solution Architect should recommend within UC's DevOps setup?

AMake sure the developers all have access to the CLI so that they can package and push their changes to the next environment.

BAppoint a release manager who will keep track of all changes made and which changes have been deployed to the QA, SIT, and UAT environments as part of the sprint.

CAppoint a release manager who will set up the required environments and automated deployments in tandem with a source control based development process.

DSet up a source control based development process that's understood and followed by administrators and developers.

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Question: 5

Universal Containers (UC) has its product and primary pricing in an ERP. For data consumption to other systems, the ERP is integrated to a separate third-party data warehouse. The cart-to-quote process is supported by Salesforce's multi-cloud solution spanning Sales Cloud, CPQ, and B2B Commerce.

The sales process is structured so that the customers add products to the cart through the Storefront and request a quote from UC's sales representatives. The representatives can work on the quote in CPQ and push back the updated pricing to the Storefront. The overall pipeline is tied back to opportunities and opportunity products for forecasting.

Where does UC house the system of record for its sales process?

ASalesforce B2B Commerce

BSalesforce CPQ

CSalesforce Sales Cloud

DThird-party data warehouse

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Salesforce ARC-801 Quiz:1 Topic:7 Questions:1-5