Question: 1
A company has created a new onboarding process. An Agent must create ten open activities that align to a step of this onboarding experience. Creating these activities can take up to 20 minutes each to complete.
What should the Agent recommend to minimize costs?
Question: 2
Universal Containers wants articles to be suggested to agents based on information they are typing into the case. Which solution should a consultant recommend?
Question: 3
Universal Containers wants to implement Omni Channel within Service Cloud for its representatives. What is the first step required to configure Omni Channel?
Question: 4
Which feature should a Consultant configure to allow global Service Reps to call customers from within the Lightning Service Console?
Question: 5
The lifecycle of a Knowledge article consists of five stages.
In which order does an article proceed through these stages?
A Create, approve, publish, consume, feedback
B Create, feedback, publish, approve, consume
C Create, publish, feedback, approve, consume
D Create, consume, feedback, approve, publish
Answer : A
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