Question: 1
UC has discovered that the average time an agent takes to resolve a case has increased. What should a consultant recommend to help reverse this trend? Choose 2 answers.
Question: 2
Universal container support manager wants to share product specific information with their customers using communities. Choose 3 Answers
Question: 3
Universal Containers contact center has experienced an increased number of customer questions due to a growing product portfolio. Which two solutions should a consultant recommend to minimize the need to hire more agents? Choose 2 answers
Question: 4
A customer calls the service desk at Universal Containers. The agent assigned to the call creates a case to capture the issue, but later realized the caller is not eligible for support. What solution should a consultant recommend to prevent the scenario from happening in the future?
Question: 5
Universal containers are developing a business continuity plan for their contact center. What should the company consider? Choose 2 answers
