Question: 1
Support engineer need to see a complete chronological list of field edit to a case, associated emails, case comments, and field edit to related objects in a single view while working on a case.
How should the requirement be met?
Question: 2
The cost of service for Universal Containers contact centers has steadily increased.
What solution should a consultant recommend to help reduce the cost of service? (Choose 2)
Question: 3
If you delete a case, which two also get deleted? (Choose two answers)
Question: 4
In the telesales contact center, Universal Containers has three-step and five-step order process, contingent on the type of product solD. Which approach should be used to optimize the order process? Choose 2 answers
Question: 5
From any queue list view, users can take ownership of one or more cases if: (Choose 3 answers)