Salesforce ADX-211 Quiz 61 Topic 10 Questions 301-305

Question: 1

The Cloud Kicks administrator wants to open up opportunity sharing to directors who oversee regional managers so they can access records to assist regional managers.

What sharing mechanism should be used?

Aorganization wide Defaults

BRole Hierarchy

CManual Sharing

DSharing Settings

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Question: 2

What should an administrator consider when setting up salesforce entitlements? choose 2

AThe service level agreements related list on a case gives support agents access to contract details.

BSalesforce entitlements require service cloud user feature licensing.

CSalesforce entitlements require an entitlement process with milestones and milestone actions.

DThe entitlement model dictates the level of detail for the entitlement process.

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Question: 3

Universal Containers wants to implement a new entitlement process for premier support accounts. This support includes phone contact with the customer every 24 hours from the time the case is created for as long as it remains open.

How should an administrator configure this requirement?

ACreate an independent milestone

BConfigure an escalation rule

CBuild a sequential milestone

DEnable milestone tracker

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Question: 4

Leads come to universal containers from various sources and need to be assigned to the correct sales team. When a lead comes for the APAC region, it can be passed to an external partner if the sales director approves the transfer. The partner's channel manager must be notified when the partner has been assigned the lead.

At the minimum, which combination of automation tools will be needed to meet these

requirements?

AAssignment rules, auto-response rules, and workflow rules

BAssignment rules and approval processes

CAssignment rules, approval processes, and workflow rules

DAssignment rules and workflow rules.

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Question: 5

The inside sales manager at Universal Containers wants to be able to report on how long leads

have a Lead Status of 'Open' before the status changes to another value. Additionally, the sales

team has requested the status value be changed with fewer clicks. What should the administrator do to meet this requirement?

AUse a workflow rule that sends an email when the Lead Status is changed and an approval process to update the status.

BUse a formula field to calculate the difference between the current and created data when the status changes through inline editing.

CTurn on field history tracking for the lead status field and create a report based on that field.

DUse a quick action to change the status value and a workflow rule to update a date field.

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Salesforce ADX-211 Quiz:61 Topic:10 Questions:301-305