PeopleCert ITIL-4-DITS Quiz 1 Topic 1 Questions 1-5

Question: 1

A service provider a developing an operating model to support a new social media service that enables their business strategy.

They have included the following in the operating model:

* a definition of how suppliers will be Involved in the delivery of the service

* a description of me main performance measures required

Which additional element MUST be included to ensure that the essential themes of the operating model are covered?

AA list of vendors who will provide the components mat form the social media service

BAn inventory of the mam technology components that will be located at the head office data centre

CDefinitions of the service management toolsets needed to support the service

DDescriptions of the series of steps for the work that is required to create and support the service

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Question: 2

An organization is continually changing to maintain customer and market relevant. The changes adopting new technologies, expanding to new markets, and adjusting the service portfolio.

Which is the BEST approach to ensure that suppliers and partners support these changes?

ATechnology replacement modernization

BUninterrupted delivery

CSourcing strategy

DOrganizational resilience

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Question: 3

A software development organization has a very traditional way of working that no longer meets their market needs. They currently manage all budgets via their development and operations business units. They want to change so that they can develop and deploy solutions rapidly In response to constantly changing market needs.

How should they change their funding model to support this?

ASwitch 10 funding teams and value streams

BSwitch to funding programmes and protects

CProvide additional funding lo development and operations

DProvide additional funding via the research and development budget

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Question: 4

Which is an example of industry disruption?

AA service provider has launched a new app to support collaboration that is easy to use, and is popular with consumers from many markets

BAn organization transitioned a large number of its services to a cloud provider to remain competitive In their market

CA mobile phone provider has adopted a new operating model in response to threats from the competition which has resulted In the provider becoming the market leader

DA software provider has developed a new satellite navigation system for the serf-driving cat market that has become the system of choice for car manufacturers

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Question: 5

Which term includes the use of hardware and software to store, retrieve, transmit, and manipulate data?

ADigital strategy

BDigital technology

CDigital transformation

DDigital business

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PeopleCert ITIL-4-DITS Quiz:1 Topic:1 Questions:1-5