Genesys PC-CIC-Core Quiz 1 Topic 1 Questions 1-5

Question: 1

You are configuring the Default User for your company and want to assign Emergency and Local phone number classifications for everyone.

Where would you make this assignment?

AUnder Access Control on the Security tab for the Default User.

BUnder Security Rights on the Security tab for the Default User.

CUnder Administrator Access on the Security tab for the Default User.

DUnder Manage Classifications in the Phone Number configuration.

EUnder Dial Plan in the Phone Number configuration.

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Question: 2

Agents in your contact center are complaining that they do not have time to complete their after call work before a new call arrives.

How can you use CIC features to address this problem?

AAssign a wrap-up status to the workgroups in Interaction Administrator. Assign an appropriate amount of time for the agents to complete their after call work.

BAssign a wrap-up code to the agents. Have them select the Wrap-up code that will put them in an unavailable status.

CCIC does not have a feature to address this problem. You must train the agents to change their status to Do Not Disturb when they finish a phone call. When they finish the after call work, have them change their status back to Available.

DCIC does not have built-in features to address this problem. You must use interaction Designer and write a custom Handler

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Question: 3

You have been asked to create 42 non-managed stations and want to complete the task as efficiently as possible.

What Interaction Administrator tool is designed to help you add multiple unmanaged stations using a .CSV file?

AThe Station Assistant in the Stations container

BThe Managed IP Phones Assistant in the Managed IP Phones container

CThe Stations Assistant in the Managed IP Phones container

DThe Managed IP Phones Assistant in the Stations container

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Question: 4

You just took a new position at your company. Your boss has asked your advice on the best way to update the firmware on 324 non-managed Polycom IP phones, noting that he thinks that this process should be more efficient in the future.

What is the correct response?

AContinue to update the phones manually. This is the most efficient process for completing this task.

BMigrate the stations to Managed IP Phones using the Managed IP Phones Assistant.

CThere is no way to update the firmware on IP phones.

DUse the Stations Assistant to update the firmware on the phones.

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Question: 5

You are an IC administrator for a large international company based in Indianapolis, IN. Matt, a manager who lives and works in Minneapolis is having issues with his Interaction Client configuration. He says the company directory has disappeared.

What is the best way to help Matt get his Interaction Client configured correctly?

ATake a trip to Minneapolis and configure Matt's Interaction Client.

BSelect Matt's user object in Interaction Administrator. Then select the Client Configuration tab and click on the Configure button.

CCreate a new Client Configuration template specifically for Matt and assign it to him.

DFind out which workgroups Matt is a member of and verify the client configuration for those workgroups.

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Genesys PC-CIC-Core Quiz:1 Topic:1 Questions:1-5