Genesys GE0-806 Quiz 2 Topic 9 Questions 6-10

Question: 1

What are the possible actions one can take in order to avoid an Agent available in WFM Configuration Utility to be scheduled at all during the next schedule period?

Choose 3 answers

AChange the skill levels in WFM Configuration Utility

BDisable Skills in WFM Configuration Utility

CRemove the Login ID in Genesys Administrator

DAdjust the Hiring/Termination date in WFM configuration utility

EGrant the agent an exception in the Calendar

Show Answer

Question: 2

Which of the fallowing can be configured to send (through a customer-supplied SMTP server) E-mail notifications to agents and supervisors?

AWFM SMTPServer

BWFM MailServer

CWFM Builder

DWFM Daemon

Show Answer

Question: 3

Which of the following Web servers are supported for WFM database?

Choose 2 answers

AMS Internet Information Server

BIBM web sphere

CJBOSS AS

DApache Tomcat

Show Answer

Question: 4

What does synchronization of daily schedules mean?

AAll Agents in a team start a shift within specified threshold

BAll Agents in a team receive lunch at the same time

CAll shifts in a schedule scenario are automatically synchronized with shifts in Master schedule

DEvery Agent starts a shift within a specified threshold for a specific period

Show Answer

Question: 5

You're experiencing OutOfMemory exceptions in the default installation of Tomcat, used exclusively for WFM Web application. Assuming that Tomcat configuration has not been modified since installation, what would be your troubleshooting strategy?

AReview Tomcat configuration, -Xmx parameter

BReview Tomcat configuration, -Xms parameter

CReview memory utilization by operating system

DInstall additional memory for Tomcat host

Show Answer

Genesys GE0-806 Quiz:2 Topic:9 Questions:6-10