Genesys GCP-GCX Quiz:1 Topic:1 Questions:1-5

Free Practice Mock Questions Set 1-5 (Quiz # 1) for Genesys GCP-GCX Exam, according to official Genesys Cloud CX Certified Professional - Consolidated exam syllabus topic # 1

Question: 1

Alerts that have been read are not included in the alert count, even if they are still active.

ATrue

BFalse

Answer : B

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Question: 2

How do you represent your organization when you contact the Genesys Cloud CX support team?

AOrganization ID

BCompany Name

CAgent Name

DID

Answer : A

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Question: 3

Your customizations in the interaction view remain in effect even if you leave the view and return to it later.

ATrue

BFalse

Answer : A

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Question: 4

Which Genesys Cloud CX feature presents caller info to an agent and allows the user to update or collect the information?

ADialog boxes

BScripts

CToast pop-ups

DIVR prompts

Answer : B

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Question: 5

Where are Genesys Cloud CX call recordings stored by default?

AEdges

BCloud

CWeb Service

DAWS Cloud

Answer : B

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Quiz 1

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