Cisco 820-605 Quiz 2 Topic 12 Questions 6-10

Question: 1

What is the purpose of capturing moments of success with a customer?

Aexpanding the purchased solution

Brecognizing the value of the engagement

Crenewing the contract and subscription

Dvalidating deployment of the solution

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Question: 2

What is the main objective of customer success?

Acustomer's return on investment

Bknown and unknown features of our product and solutions

Ccustomer's reduction of risk

Doutcomes customers are trying to achieve

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Question: 3

What is the purpose of capturing moments of success with a customer?

Aexpanding the purchased solution

Brecognizing the value of the engagement

Crenewing the contract and subscription

Dvalidating deployment of the solution

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Question: 4

Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications. Which two main barriers to adoption does the customer face? (Choose two.)

Atechnical barrier

Bcultural barrier

Cprocess barrier

Dproduct barrier

Ecost barrier

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Question: 5

A customer voices frustration because the purchased solution is not being adopted as expected within the organization, and the organization's new leadership does not have a historical perspective of the expected outcomes. Which two activities should the Customer Success Manager initiate to create mitigation plans to address these risk factors? (Choose two)

AResearch the list of accelerators.

BReview the account health score.

CAnalyze the adoption report.

DExamine the recent QBR results.

EEvaluate the architecture value cards.

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Cisco 820-605 Quiz:2 Topic:12 Questions:6-10