CIMA CIMAPRA19-E03-1 Quiz 2 Topic 2 Questions 6-10

Question: 1

GGGis currently undertakinga process of intuitive forecasting. A team of ten people has beenselected from all levels of management and from a range of functional departments,to take part in the process. An initial single question of 'How do we improvefuturecustomer satisfaction levels for GGG?' has been posed and all members of the teamhave beenasked to present a suggestion. No one is allowed to criticise another person's ideas.Thisprocess should giveGGG a forum for the expression and discussionof a wide range of ideas.

Which of the following intuitive forecasting techniquesisGGG undertaking?

AThe Delphi technique

BA think tank

CBrainstorming

DVisioning

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Question: 2

MMM is a large national bank. MMM has developed a vision statement which states that it aims to:

* Provide superior returns to our shareholders

* Offer customers the best financial products on the market

* Continuously train and develop our staff

* Continually improve our business processes by utilising the latest information technology

Which of the following would be an appropriate performance measure within a Balanced Scorecard for MMM?

AReduction in staff numbers to increase profit levels.

BUndertake customer satisfaction surveys.

CNumber of training days per member of staff.

DEnsure that all IT equipment used is not more than two years old.

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Question: 3

Your manager is undertaking a strategic review of XYZ's activities and has asked you to explain how a Force Field analysis would assist in the review process.

Which of the following statements would bemostappropriate?

AAs part of XYZ's strategic review, identify forces facilitating the need for proposed change.

BIdentify influential senior managers who will drive through changes in XYZ's strategic direction.

CProvide a framework for identifying forces for and against the proposed changes within XYZ.

DIdentify forces facing XYZ's activities that may create barriers and resistance to change.

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Question: 4

CIMA has described the two roles of enterprise governance as 'preventing failure' and 'ensuring success'. CIMA sees 'preventing failure' as being related to having proper risk management and corporate governance procedures in place. CIMAsees 'ensuring success' asbeing concerned with the practise of strategic management.

Which THREE of the following responsibilities of senior management are essential to 'ensuring success' for the Organization?

AProviding leadership and direction to the Organization.

BMaintaining awareness and responsiveness to abrupt change in the Organization's environment.

CDemonstrating competence in the execution of new initiatives.

DAvoiding the dominance of the executive team by particular personalities.

EEnsuring conformance with the codes of corporate governance.

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Question: 5

Y designs and manufactures smartwatches. In order to stay ahead of the market, Y sometimes releases new smartwatches when they are only 90% ready, to a limited number of customers. At this point, Y obtains useful feedback about the smartwatch which it uses to develop later versions of the model.

Which of the following behaviours is Y demonstrating?

ADesign thinking

BExperiential pilots

CPrototyping

DBrand atomization

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CIMA CIMAPRA19-E03-1 Quiz:2 Topic:2 Questions:6-10