Avaya 6211 Quiz 1 Topic 8 Questions 1-5

Question: 1

Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which name convention differentiates multimedia skillsets from voice skillsets?

AA multimedia suffix is added to the skillset name.

BA multimedia prefix is added to the skillset name.

CA multimedia disposition code is added to the skillset.

DMultimedia is added to the skillset name.

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Question: 2

Where are all agents used in the Avaya Aura Contact Center POM integration administered?

AAvaya IQ

BAvaya Aura Experience Portal

CAvaya Proactive Outreach Manager

DContact Center Manager Administration

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Question: 3

Users of the Outbound Campaign Management Tool require access rights to the Outbound component. Which component within the Center Manager Administration would the user be assigned Launchpad option access?

AConfiguration

BAccess and Partition Management

CContact Center Management

DMultimedia

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Question: 4

Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?

AGIVE IVR

BQUEUE TO SKILLSET

CGIVE RAN

DGIVE MUSIC

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Question: 5

Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box). What agent desktop feature is the agent accessing when they click on the double page icon?

q5_6211

AGetting workitem status

BTransferring the call

CAccessing the address book

DCopy the calling number from the workitem

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Avaya 6211 Quiz:1 Topic:8 Questions:1-5