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Avaya
Avaya Aura Contact Center Design
33810X Free Questions
Avaya 33810X Quiz:1 Topic:1 Questions:1-5

Home
Avaya
Avaya Aura Contact Center Design
33810X Free Questions
Avaya 33810X Quiz:1 Topic:1 Questions:1-5

Avaya 33810X Quiz:1 Topic:1 Questions:1-5

Free Practice Mock Questions Set 1-5 (Quiz # 1) for Avaya 33810X Exam, according to official Avaya Aura Contact Center Solution Design Exam syllabus topic # 1

Question: 1

A design specialist has scheduled his first discovery conversation with a customer.

Which three factors would the specialist be able to address with the customer? (Choose three.)

AUncertainty

BFear

CDoubt

DAnxiety

EWorry

Answer : B, C, E

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Question: 2

An IT manager wants a Callback offer leveraging AACC scripting and Web services, as well as the outbound capability of AACC.

What Is this solution called?

ACall Completion No Reply (CCNR)

BCall Back Assist (CBA)

CCall Back Request (CBR)

DCall Completion Busy Subscriber (CCBS)

Answer : C

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Question: 3

AACC interoperates with which two different Avaya applications? (Choose two.)

AAvaya Work Force Optimization Select

BInteraction Center

CProactive Outreach Manager

DCall Back Automated

Answer : C, D

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Question: 4

A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?

ATask Flow Executor (TFE)

BTelephony Services Manager (TSM)

CSIP Gateway Manager (SGM)

DTelephony Services Manager (TSM)

Answer : D

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Question: 5

Which group offers the AACC Callback Request solution that leverages AACC scripting and web services, as well'as the outbound capability of AACC?

AAvaya technical staff

BAvaya Development team

CAvaya Support

DAvaya Professional Services

Answer : B

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