Avaya 3312 Quiz 1 Topic 5 Questions 1-5

Question: 1

Refer to the exhibit.

q1_3312

The flow in the exhibit has been created in Avaya Aura Contact Center (AACC) Orchestration Designer Scripting. If the automotive skillset is out of service, the caller will hear a technical difficulties announcement, and then proceed to the Logic Block. After the technical difficulties announcement, the caller should be disconnected.

To provide a disconnect, to which block should the technical difficulties output block be connected?

AFinish Block

BCustom Block

CTreatment Block

DAnchor Block

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Question: 2

A customer with Avaya Aura Contact Center (AACC) has opened the Skillset View in the Contact Center Management component.

Which task can be performed from this view?

ACreate a new skillsets.

BDelete a supervisor.

CAdd a skillset to a script.

DSchedule an Agent to Skillset assignment.

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Question: 3

Which task can the supervisor perform in the Real-Time Displays window under the Change Mode column?

AForce the agent into Not Ready and select an existing Not Ready Reason Code.

BForce the agent into Not Ready and select an existing After Call Work Code.

CForce the agent to login.

DForce the agent to logout.

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Question: 4

A customer with Avaya Aura Contact Center (AACC) has lost their administrator and therefore must create a Contact Center Management supervisor who can also log into the Contact Center Manager Administration (CCMA) as an administrative user, in the interim until the administrator can be replaced. The customer wants the supervisor definition to be linked to the Contact Center Manager Administrative User definition.

What needs to be done to link the supervisor definition to a web administrative user definition?

AIn Contact Center Management, first create a new supervisor, and under CCMA Login Account Details, assign User Name and Password. Then in Access and Partition Management assign that supervisor a user type of Administrator.

BCreate a new user in Access and Partition Management, and assign a password.

CCreate a new user in Access and Partition Management, assign User Type Administrator, and assign a password.

DIn Contact Center Management, create a new supervisor, and assign Administrator Voice URI.

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Question: 5

A customer with Avaya Aura Contact Center (AACC) wants to create variables for use in script and flow applications.

What are the limitations of creating global and call variables?

Amaximum 200 global variables, no stated maximum to call variables

Bmaximum 100 global variables, maximum 100 call variables

Cno stated maximum to global variables, maximum 500 call variables

Dmaximum 1000 global variables, maximum 300 call variables

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Avaya 3312 Quiz:1 Topic:5 Questions:1-5